Manage high-value player relationships and deliver personalized VIP experiences
About the role
Build and maintain relationships with our VIP players as a VIP Manager. You'll deliver personalized experiences, manage player retention, and drive revenue from high-value segments across multiple markets.
Responsibilities
- Manage portfolio of VIP players
- Build strong player relationships
- Create personalized retention campaigns
- Handle player queries and requests
- Coordinate VIP promotions and bonuses
- Monitor player activity and engagement
- Report on VIP performance metrics
- Work flexible hours to accommodate players
Requirements
- 5+ years of VIP management in gaming
- Strong relationship-building skills
- Understanding of player psychology and retention
- Excellent communication and negotiation
- Multi-lingual skills required (English + 1 other)
- Experience with CRM tools
- Flexibility to work shifts and weekends
- Results-driven mindset
Benefits
- Salary €38,000 - €50,000
- Performance bonuses based on retention
- Hybrid work arrangement
- Health insurance
- International player exposure
- Career growth opportunities