Ensure customer service quality and excellence
About the role
Join our customer experience team to monitor and improve service quality. You'll evaluate interactions, provide feedback, and work with teams to enhance player support standards.
Responsibilities
- Monitor and evaluate customer interactions
- Conduct quality assessments and scoring
- Provide coaching and feedback to agents
- Identify training needs and opportunities
- Analyze quality metrics and trends
- Develop quality standards and guidelines
- Report on quality performance
- Drive continuous improvement initiatives
Requirements
- 3+ years of quality assurance experience
- Strong understanding of customer service principles
- Experience with quality monitoring tools
- Excellent analytical and evaluation skills
- Knowledge of coaching and feedback techniques
- Understanding of iGaming customer support preferred
- Strong attention to detail
- Excellent communication skills
Benefits
- Salary €26,000 - €36,000
- Hybrid work arrangement
- Private health insurance
- Performance bonuses
- Professional development opportunities
- Supportive team environment
- Career progression path